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Oracle Customer Service Center (CSC) Certification Training Course

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Course Duration

30 Days.

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Download Course Curriculum

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  • Instructor-led Online Training
  • Live Interactive training by Certified & industry expert Trainers
  • On Demand Dedicated Cloud lab access
  • Learning Management System access
  • 24×7 teaching assistance and support
  • Fast-track / Regular / Weekend Batches
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  • Recorded Video Training
  • Access to High Quality pre-recorded Training videos (from a previous live training)
  • LMS access
  • Access to Self-paced Training material designed by Experts
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  • Corporate Training
  • Self-Paced e-learning and/or instructor-led Live online training options
  • Learning Management System access
  • Enhanced reporting for individuals and teams
  • 24×7 Support
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ABOUT COURSE

Oracle Guided Search (Endeca) Online Training is an enterprise scale suite of contact center and customer service software. The platform consists of Oracle’s RightNow suite of apps that facilitate social, web, and contact center customer services. Oracle Guided Search (Endeca) Courses services are designed to provide scalable & easy access to applications, services and resources that are entirely managed by cloud service providers.
Oracle ATG Web Commerce Service Center (CSC) is a customer service application that allows companies using Commerce to perform agent tasks such as managing customer profiles; creating and managing orders; issuing refunds and exchanges; processing returned items; and researching customer activity. Oracle Guided Search (Endeca) Certification is a framework for building up an ecommerce web application – earlier developed by AT (Art Technology Group) now owned by oracle.

ORACLE TRAINING

Benefits of Attending Oracle Customer Service Center (CSC) Training

  • It has been fragmented into there categories.
  • ATG Commerce – To carry out all commerce activities like personalization, product catalog, cart and checkout etc.
  • ATG Business Control Center – Allows marketers to create, modify many of the elements required to maintain an commerce site like product catalog which running on top ATG Commerce. Besides, It’s used for Merchandising, Outreach, Campaign Optimizer etc.
  • ATG Commerce Service Center (CSC)- A customizable and deployable customer service application to perform agent related activities for an ATG Commerce site like Create and manage customer profiles, Create and manage orders, Issue refunds and exchanges etc

Why Kasha Training Education?

  • Kasha Training Education provides the best Oracle Guided Search (Endeca) certification training course in collaboration with industry experts with certified trainers.
  • Kasha Training provide flexibility in learning, one can undergo training at his own comfort, pace and anywhere anytime. It is also cost effective and eco-friendly because no travelling costs and course once developed can be used any number of times
  • Through Oracle Guided Search (Endeca) courses students have access to a quality of Oracle Guided Search (Endeca) Training material and lectures. This is really helpful as now you have the chance to take a course from a faculty whose teaching frequency matches with my learning frequency.
  • Our training for Oracle Guided Search (Endeca) Online Training focuses on improving participants skills by emphasizing importance on key objectives, milestones, deliverables to work within the constraints of scope, time, cost and quality of the project.

Feedback from our Participants

Kasha Training’s course was well planned and covered all integral topics on Oracle Guided Search (Endeca) Online Training. Plus, I found some impressive reviews of Kasha Training that praised the support the institute provided its students. These factors made me choose Kasha Training. Yes, it has helped me a lot. In times when we open our newspaper to find thousands losing their jobs this training has given me a new sense of security.
Sarit,Malaysia
learning with Kasha Training has boosted my confidence and improved my problem-solving skills greatly. we have started using Oracle Guided Search (Endeca) Certification for data growth and statistical analysis. I am a core member of the team working on it. I work extensively to implement new algorithms and find optimal solutions.
Ravindra,India
Well, all I can say is to believe in your ability and love your work for Oracle Guided Search (Endeca) Courses. If you possess the confidence to work on the technology and are passionate about your work, your work will automatically seem easy.
Ravi,India
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COURSE CURRICULUM

  • Net Framework and CLR
  • Introduction to Visual studio
  • Overview of C#
  • Data Types
  • Framework
  • Common Language Runtime
  • Base Class Library
  • Common Type System (CTS)
  • Intermediate Language
  • Assemblies
  • Namespaces
  • Memory Concepts
  • Control Structures
  • Arrays
  • Namespaces
  • Classes and Objects
  • Constructors
  • Inheritance
  • Polymorphism
  • Abstract
  • Interface
  • DataTypes
  • Reference Types
  • Control Statements
  • Conditional Statements
  • Switch Statement
  • Loops
  • Jump Statements
  • Delegate
  • Exception Handling
  • Reflections
  • Indexers
  • Threading
  • Intro to Win forms
  • Event handling
  • Toolbox
  • Custom toolbox controls
  • User defined controls
  • Usage and implementations of controls
  • Software Development
  • Intro to databases
  • Relational database concepts
  • Structured Query Language
  • Stored Procedures
  • Functions
  • Triggers
  • Basics of Ado.net
  • Connected and Disconnected modes
  • Programming with Ado.net
  • CSS and JavaScript
  • HTML
  • ntro to Web forms
  • Web Controls
  • Server Controls
  • Client Controls
  • Navigation Controls
  • Validations
  • Master Page
  • State Management Techniques
  • Caching
  • AJAX
  • Web Service
  • WPF
  • Silverlight
  • Creating ASP.NET Application
  • Components an ASP.NET Application
  • ASP.NET Page Processing
  • Server Controls
  • State Management
  • Master Pages
  • User Controls and Custom Controls
  • Site Navigation
  • Themes
  • Caching
  • Configuration
  • Globalization and Localization
  • Objective of this module
  • First things first
  • Introduction to ADO.NET
  • Data Structures and Data Access Components
  • Data Binding
  • Data Access using XML
  • Unt11: Web Services and Windows Services
  • Objective of this module
  • First things first
  • Introduction to ADO.NET
  • Data Structures and Data Access Components
  • Data Binding
  • Data Access using XML

WHO CAN LEARN?

  • Any Graduate
  • Beginners and who are interested to learn Oracle Customer Service Center (CSC)

FAQ

Most frequent questions and answers

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Yes all relevant material would be provided.

Yes all relevant material would be provided.

About Us

Kasha Training is one of the world’s leading Online training providers, helping professionals across industries and sectors develop new expertise and bridge their skill gap for recognition and growth in the corporate world.

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